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can't record or lost of my recorded

Nami Nitta
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December 12, 2025

Hi Loom Support, I’ve been using a Business plan as an individual user. This morning everything was working fine, but suddenly my workspace became unavailable and I can no longer record. I noticed there may have been a recent workspace or company migration. Could you please restore or reassign my Business workspace and confirm my plan is still active? This is urgent for my work. Thank you very much.

1 answer

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Philipp Sendek _catworkx_
Community Champion
January 15, 2026

Hi @Nami Nitta and welcome to the community!

I'm sorry to hear that you're having trouble with your Loom content. I would recommend that you create a ticket directly with the Atlassian Support. You can do so here: https://getsupport.atlassian.com/

If that's not possible for some reason, please get back to me and we'll find a solution together.

Greetings
Philipp

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