Will my Loom videos transfer if I leave a workspace and start my own plan?

[Shourya Thour]

Hey Loom team 👋

I’m currently part of a friend’s Education workspace, and I’ve recorded a lot of videos while being a member there. 

Right now:

• My default workspace is my friend’s

• The videos show up in my Library, but they’re associated with his workspace

• His plan will end in ~15–20 days, and I’ll be leaving that workspace

• I plan to upgrade to my own paid Loom plan after that 

My questions are:

1. When I leave his workspace and start my own plan, will the videos I recorded automatically stay with my account?

2. If not, what’s the correct way to transfer or retain all my videos before leaving the workspace?

I just want to make sure I don’t lose access to any of my recordings.

Thanks a lot — appreciate the help 🙏

• 

[Tomislav Tobijas]

Hey @Shourya Thour ,

Short answer is - no, your videos won't be transferred automatically. You'll have to do it manually, but you can do a bulk move of your whole personal library by following steps described here: Transfer content between Workspaces 

1. Open Personal Settings (make sure you're in source space from which you wish to move your content)
2. Scroll down to My Workspace Content and click Get Started
3. Select the destination (new) workspace and move your videos.

Hope this helps.

Cheers,
Tobi

[Shourya Thour]

When I click on Get Started  then this showing up

[Tomislav Tobijas]

@Shourya Thour seems like it's some kind of outage. I've checked with a couple of my accounts and it's the same everywhere. 

However, there isn't a reported incident, so I'll ask someone from Atlassian to check it out and come back with an update.

But, generally, when it gets fixed, that's the process to transfer your videos to a new workspace.

[Shourya Thour]

Yes, thanks a lot. And tell the team to fix this problem ASAP. Thank you, Loom team.

[Tomislav Tobijas]

@Shourya Thour, just an FYI that the team is working on the fix. I'll post an update once I receive confirmation that this issue has been resolved.

[Shourya Thour]

Thanks