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Why is there no audio from the other person in any of my recordings?

Mark Lumabao
Mark Lumabao
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February 24, 2026

Why is there no audio from the other person in any of my recordings? 

All of my recorded calls are experiencing this issue. I can hear my own voice in the recordings, but I can’t hear the person I was speaking with.


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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 25, 2026

Oh no! That's a strange issue indeed. Can you please open a ticket with Loom support so they can investigate and troubleshoot?

https://support.atlassian.com/loom/

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