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Why am I being harassed by your emails,not even using Loom

Julian Andres Moreno Mora
Julian Andres Moreno Mora
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February 27, 2026

I am receiving frequent emails requesting payment details. Please downgrade my account to the free tier immediately. I no longer have the Loom application installed, as I have transitioned to alternative tools that provide similar features at no cost. Please ensure that these unsolicited billing emails cease.

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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 27, 2026

Hi Julian,

Can you please open a ticket with your information via our official support channels?

https://support.atlassian.com/loom/

Unfortunately we don't have access to your email address here in the community and can't provide billing support directly. 

 

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