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Where is my video, it's just black screen with audio

Rosy Felizardo
Rosy Felizardo
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March 2, 2026

I have recorded a video and while I was recording it showed my screen perfectly but afterwards on loom, it's just a black screen but the audio is working fine. I tried to play it in incognito mode, in safari and in mobile, but none worked. Just audio. 

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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 2, 2026

Oh no! Please open a support ticket here: https://support.atlassian.com/loom/

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