Where is my video, it's just black screen with audio

[Rosy Felizardo]

I have recorded a video and while I was recording it showed my screen perfectly but afterwards on loom, it's just a black screen but the audio is working fine. I tried to play it in incognito mode, in safari and in mobile, but none worked. Just audio. 

[Brittany Soinski]

Oh no! Please open a support ticket here: https://support.atlassian.com/loom/