Unable to upgrade my account

[Jeffrey A Stratford-Jones]

I have a free account after an initial trial of a more premium account ended.  Now trying to upgrade to business AI but get a page saying "You need Permissions" and asking me to contact Administrator to allow.  

I'm showing as the Admin so why am I unable to do this.  Very frustrating.

[Valerie Knapp]

Hi @Jeffrey A Stratford-Jones , welcome to the Atlassian Community and thanks for your question.

I have had a look and I also don't see how to do this. I found this site but it doesn't really explain what to do in your situation - https://support.atlassian.com/loom/docs/faq-to-loom-legacy-customers-purchasing-new-atlassian-loom-account/ 

Please open a ticket to the Loom support to ask for assistance -

Best wishes