Unable to upgrade my account

[Jeffrey A Stratford-Jones]

I have a free account after an initial trial of a more premium account ended.  Now trying to upgrade to business AI but get a page saying "You need Permissions" and asking me to contact Administrator to allow.  

I'm showing as the Admin so why am I unable to do this.  Very frustrating.

[Brittany Soinski · Accepted solution]

Hi there! It's possible you're in multiple different workspaces and trying to upgrade a workspace that you are a member in but not an admin. Go to the workspace picker on the left hand side of your screen to see which workspaces you're a member of:

Then, click your profile photo on the right side of your screen to see what your role and plan type is. In an account you're trying to upgrade, you should be "admin"

[Valerie Knapp]

Hi @Jeffrey A Stratford-Jones , welcome to the Atlassian Community and thanks for your question.

I have had a look and I also don't see how to do this. I found this site but it doesn't really explain what to do in your situation - https://support.atlassian.com/loom/docs/faq-to-loom-legacy-customers-purchasing-new-atlassian-loom-account/ 

Please open a ticket to the Loom support to ask for assistance -

Best wishes