Trouble logging into my paid Loom account

[Deleted user]

My annual Loom subscription fee went through in December, but every time I log in it sends me to an older account that's only on the starter plan. 

I'm using the same email the receipt was sent to but I have no idea how to find this profile now - the login and PW I've saved seems to be for the older account.

I also can't contact support because there is a gatekeeping question asking for my atlassian URL and I don't have one.

Feeling very frustrated. Can anyone please help?

[Philipp Sendek _catworkx_ · Accepted solution]

Hi @[deleted] ,

sorry to hear you're having trouble with accessing your Loom account.
I have flagged this question for Atlassian's support so a Support Engineer will look into this and get in touch with you.

Greetings
Philipp

[Deleted user]

Hi Phillipp, thanks so much for your reply. I was able to eventually locate the account by clicking through from a previous Loom I'd created on it.

I've now reset the PW and saved it where I'll be able to locate it - and deleted the old account. 

So I should be all good now - thank you! 🙏

[Philipp Sendek _catworkx_]

Perfecto! Thanks for letting us know here and great you were able to sort it out yourself!