Transcription and AI features not working - anyone else?

[Matt Jones]

We're finding that videos aren't auto-transcribing, and even when told to transcribe, it's not doing anything. We've also noticed some buffering glitches. Clearly not performing well, but want to check if this is a global or isolated issue. Anyone?

[Brittany Soinski]

I'm sorry to hear about your poor experience, Matt! Have you opened any support tickets? 

This will allow us to investigate and find a resolution for you. 

 https://support.atlassian.com/loom/