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Transcription and AI features not working - anyone else?

Matt Jones
Matt Jones
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December 5, 2025

We're finding that videos aren't auto-transcribing, and even when told to transcribe, it's not doing anything. We've also noticed some buffering glitches. Clearly not performing well, but want to check if this is a global or isolated issue. Anyone?

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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 8, 2025

I'm sorry to hear about your poor experience, Matt! Have you opened any support tickets? 

This will allow us to investigate and find a resolution for you. 

 https://support.atlassian.com/loom/

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