Every time we launch the page, Loom cheerfully informs us:
Join your team on Loom
<user> and <n> others are using Loom...
Yes, Loom. We know.
We know our coworkers are using Loom.
We knew yesterday.
We knew this morning.
We knew the previous 47 times we closed the popup.
At this point, Loom is less an onboarding prompt and more the digital equivalent of a coworker standing in the doorway saying:
“Hey, a bunch of us are over here. You sure you don’t want to come? No? Its ok I'll be right back...”
Every. Single. Time.
There is also a small irony here:
This popup is supposed to encourage people to join Loom. If the invitation itself is becoming one of the things users complain about most, it may be having the opposite effect. I'm not sure your popup is building enthusiasm for joining a product with an immortal invitation.
The larger problem is that this appears to be default behavior, and in a corporate environment that gets annoying very quickly. We have already received multiple complaints from users about this popup continually returning after they dismiss it.
These aren't users trying to configure Loom, explore Loom, or asking to be reminded about Loom. They're simply trying to get to their work. When a user explicitly closes the same onboarding prompt over and over, repeatedly presenting it stops being helpful onboarding and starts becoming UI noise.
From an IT/admin perspective, this is also an unfortunate default. This really should have one of the following behaviors:
- Persist the user's dismissal.
- Provide a “Don't show this again” option.
- At an absolute minimum, introduce a sane cooldown rather than displaying it indefinitely.
A user closing the same prompt dozens of times is probably a sufficiently strong signal that they have, in fact, received the message.
Sometimes the X really does mean X.
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