Start Recording Button Is Disabled on Both Desktop App and Chrome

[倉田瑛斗]

Hello Loom Support Team,

I’m experiencing an issue where the “Start Recording” button is disabled and cannot be clicked.

This problem occurs on both the Loom desktop app and the Chrome browser version.

Here is what I’ve already tried:

Enabled Screen Recording permission for Loom and Google Chrome in macOS System Settings

Enabled Microphone and Accessibility permissions

Restarted my Mac multiple times after changing permissions

Reinstalled the Loom desktop app

Tried both Full Screen and Window recording modes

Despite all of this, the Start Recording button remains locked, even though:

Microphone is detected and turned on

Screen recording options are visible

This makes it impossible to start any recording.

Environment details:

OS: macOS Tahoe 26.1

Recording method: Desktop app & Chrome (both affected)

Could you please advise on how to resolve this issue, or let me know if there is a known bug related to macOS screen recording permissions?

Thank you very much for your support.

Best regards,

[Brittany Soinski]

I'm sorry to hear you're experiencing this frustrating issue! Please get in touch with our support team here: https://support.atlassian.com/loom/

[Jorge Cammarota]

It happened to me only once; I uninstalled and reinstalled the application. It only happened on a Mac; it never happened to me on Windows.