Since the recent Loom integration I'm having problems logging in my Loom account.

[andrea]

Dear team at Loom. Since the recent Loom integration I'm having problems logging in my Loom account.

[andrea]

Thank you Valerie! I'm still loge out and without a reply.

andrea@alchemycreative.io

[Brittany Soinski]

I'm sorry, that's extremely frustrating. Here's a workaround to get in touch with Loom support if you're not able to open a ticket (which requires logging in):

1. Visit our support page: https://www.atlassian.com/company/contact
2. In the link, select "Pricing, billing and licensing"
3. Continue without logging in
4. Enter your email
5. In "how can we help you" select "other"
6. Skip the URL etc
7. Add your concern in "Your Question" field. This should go to our queue, we can move it to Loom Support.

[Valerie Knapp]

Hi @andrea , thanks for your post.

I have flagged this to Atlassian. Someone should reply to you here to help get your account sorted.

Best wishes

[andrea]

Thank you Vallerie! It's been a week now, I'm still out and had no reply.