SOS New at LOOM I am totally stocked. Impossible to recording and workplace unvailable

[Cecilia]

Hello 

I am new at LOOM, and I am totally stocked. Impossible to recording and workplace unvailable.

I asked to AI but nothing is working.  I need to begin asap, because I have a huge deadline in 2 days. 

Please Help me.  What do I need to do to be able to make my first recording?

Thank you very much for your help. 

Céciel

[Brittany Soinski]

Hi Cecilia,

I'm sorry to hear you're experiencing that.

When you need technical support, please open a support ticket here: https://support.atlassian.com/loom/

[Amanda Barber]

Hi @Cecilia! Are you seeing any error messages? Are you using the Chrome app or PC/Mac app? 

[Jorge Cammarota]

Quick Steps for Your First Loom Recording

Based on your description ("Impossible to record", "Workspace unavailable", and being new to Loom), this is usually a combination of browser/app permissions and login/workspace issues.
1. Check if you can access Loom (Account and Workspace)

Go to: https://www.loom.com

Click on Log in.

Log in with the same email you are trying to use in the app.

After logging in:

Check if there is a "workspace unavailable" error.

If you see the option Create a workspace / Create new workspace, create a new one and accept all the steps.

If Loom works in the browser (you can see the home screen with "New video" / "Record a video"), then the problem is limited to the app/extension.

2. If you are using a browser (Chrome, Edge, etc.)
2.1. Confirm Camera/Microphone permissions

In Chrome:

Go to: https://www.loom.com

Click the padlock or permissions icon on the left side of the website address.

Under Permissions:

Camera: Allow

Microphone: Allow

Screen sharing: If it appears, allow it as well.

Afterward:

Refresh the page (F5).

Click New video > Record a video.

Check if the recording panel opens normally.

2.2. Test Screen Sharing

When you click Start recording:

The browser should open a window asking you to choose:

Entire Screen

Window

Browser Tab

Select Entire Screen and click Share.