Request to cancel Loom subscription for inaccessible account

[Parker Curry]

I'm trying to cancel a paid Loom subscription on an account that I can no longer access.

My company has rebranded twice, and the original email addresses associated with the account are now deactivated and inaccessible. Because of this, I cannot log in to cancel the plan myself, but my credit card is still being charged.

[Kris Klima _K15t_]

Hi @Parker Curry 

this guide might help - it features a non-login option to contact Atlassian Support.

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201