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Corinne Colangelo
Corinne Colangelo
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October 28, 2025

The Loom chrome extension and loom application is not letting me record anything other than on a tab of Loom videos.

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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 31, 2025

Hi Corinne,

Try the Desktop app for full screen recording, available at Loom.com/download

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Brant Schroeder
Brant Schroeder
Community Champion
October 28, 2025

@Corinne Colangelo I am assuming that this just started, if that is the case do you have a anti-virus or firewall application that could be preventing the application from working?

You might try reinstalling the application to see if it prompts for anti-virus or firewall permissions.

Can you share a screenshot of what you are seeing if it is not an antivirus or firewall issue.  

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