No audio of recording plays though audio recorded because transcript and audio waves exist.

[Martha Bailey]

I use the Loom desktop app and recently the audio does not playback after recorded.  I can see the transcript of the recording and I can see the sound waves, so the audio was recorded but it will not play.  I had trouble with this last year and it fixed itself when I switched computers.  Now, this year, I switched computers to a new computer.  It worked for about a month, but now it most often does not record the audio.  Any ideas what is wrong?