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No Longer Able To Access Account or Contact Support

Rishi Satoor
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 16, 2025

Our Loom account has seemingly disappeared over night. It keeps showing saying it is unable to view our Workspace settings. The Chat Bot unfortunately is not helpful and directs me to "Contact Support"; however, I also receive an error when trying to submit a support request.

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Tansu Akdeniz
Community Champion
December 29, 2025

Hi @Rishi Satoor 

Welcome to the community!

If needed, please contact support via Atlassian Support portal. If it is inaccessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Also, you can check the service status from this page and see if there is any active incident: https://status.atlassian.com/

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