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My video library has disappeared. Also, I am unable to record.

ymmt_worker
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December 12, 2025

Hello Loom Support Team,

I am subscribed to the Business plan as an individual user.

Loom was working normally this morning, but suddenly my library stopped displaying, and I am unable to record. Currently, the "Start Recording" button shows a lock icon and cannot be clicked.

Could you please restore or reassign my Business workspace and confirm that my plan is still active?

This is urgent for my work, so I would appreciate your immediate attention to resolve this issue.

Currently, I am seeing the error message: "Your Workspace is Unavailable". Please help me restore access to my workspace.

Thank you.

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