My video library has disappeared. Also, I am unable to record.

[ymmt_worker]

Hello Loom Support Team,

I am subscribed to the Business plan as an individual user.

Loom was working normally this morning, but suddenly my library stopped displaying, and I am unable to record. Currently, the "Start Recording" button shows a lock icon and cannot be clicked.

Could you please restore or reassign my Business workspace and confirm that my plan is still active?

This is urgent for my work, so I would appreciate your immediate attention to resolve this issue.

Currently, I am seeing the error message: "Your Workspace is Unavailable". Please help me restore access to my workspace.

Thank you.

[Brittany Soinski]

Hi there,

It's possible that you're a user in multiple different workspaces, and are perhaps in the wrong workspace/have the wrong workspace set as your default. Here's a help article with more information.

If this doesn't resolve your issue, please contact Atlassian support. https://support.atlassian.com/loom/