My desktop loom app keeps asking me to sign back in

[Marek Seidl]

I downloaded the desktop app for Loom and when first opening it, I got a pop-up where it asked me to sign in, so I did. I used google and thought its all good, and authentication went well, but then when i clicked on redirect to desktop app, it asked me to sign in again... Ive been going in loops for like 10 mins

[Brittany Soinski]

Oh no! Here's an article on how to contact our support team for assistance:

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201