My desktop loom app keeps asking me to sign back in

[Marek Seidl]

I downloaded the desktop app for Loom and when first opening it, I got a pop-up where it asked me to sign in, so I did. I used google and thought its all good, and authentication went well, but then when i clicked on redirect to desktop app, it asked me to sign in again... Ive been going in loops for like 10 mins

[Eico Schweins]

Same problem here vor several weeks now. I contacted support 2x, and they found a lot of open sessions that they closed. then for a brief time the desktop app logs in again, but soon after the same problem appears again - always been thrown back to the login interface. 

Contacting support anytime that happens isnt a solution, it disrups our workflows massively and makes loom unrelaible for us. will be looking for alternatives if no fix appears soon. :-(

[Brittany Soinski]

Oh no! Here's an article on how to contact our support team for assistance:

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

[saurabh dasgupta]

Same problem here. I was expecting a self-service guide to troubleshoot. I really don't want to get into another loop by raising a support ticket.