Missing Video Library Access After Account Downgrade

[it miti]

Dear Loom Support Team,

I am writing to request assistance with restoring access to my historical video library. I recently downgraded my account from a premium tier to the free Starter plan. 

Per your official Loom Support Documentation, I understand that while a downgrade prevents me from recording new videos past the 25-video limit, it is explicitly stated that I should retain full access to all historical videos recorded during my paid subscription.

Currently, I am unable to view or access my past library when logging into my account.

Account Information:

• Account Email: it.desaimiti@gmail.com