Meeting recap unavailable

[Shion Hosomi]

Even though AI features are turned on, why does 'Meeting recap unavailable' appear in Loom?

[Tomislav Tobijas]

Hi @Shion Hosomi ,

Am I guessing you're on the Business + AI plan (or potentially an enterprise one)? As per official docs, behavior is a bit different depending on AI settings.

Anyway, is this happening only with one particular video, or with all of them? There's a separate option for configuring email recaps, but once the meeting is finished, next (or below) the video, you should be able to see the "Meeting Recap" panel with AI-generated content.

There's also this article/docs that might help: How to record and send meeting recaps easily with Loom 

On the other hand, if you suspect an issue with a particular video (or account/integration), you can follow these instructions to contact the official support team: Need help with your Loom account? Here’s how to contact Support (and get help faster)

Cheers,
Tobi