Low disk space on Windows pc

[Ted Dubaniewicz]

I got a "low disk space" warning today.  I don't want disk space consumption on my C: drive - how can I redirect LOOM consumption to my data drive D: ?  Where can the change be made?

[Kris Klima _K15t_]

Hi @Ted Dubaniewicz and welcome to the Community.

It seems that Loom only stores temporary files locally before uploading the video to the Loom cloud storage.

• Windows: %userprofile%\Videos\Loom\Temporary\
• Mac: /Users/username/Movies/Loom/Temporary/ 

I don't have a Windows machine near me so I can't determine whether it's possible to change that location.

However, I'd check that folder to see if there are any files from previous recordings. 

If your chat with Support (that @Amanda Barber suggested) doesn't reveal how to change that location, you'll have take the usual route for cleaning up the space.

(From experience, I'd check for system snapshots (on Windows 10), those can grow to 10s of GBs and the old ones are usually safe to delete.)

[Amanda Barber]

Hi, @Ted Dubaniewicz - I think you may need to connect with support as I'm not seeing anything in the user guides aside from this one:

https://support.atlassian.com/loom/kb/seeing-a-low-on-disk-space-or-cannot-start-recording-error/

You can contact support here: https://support.atlassian.com/loom/ or by visiting your Loom Library:

1. From your Library, select in the bottom right. 

2. Select Contact support and complete the form