Lost access to an email linked to Loom account

[Tim Winard]

Loom Support- My Loom account is associated with an email account I no longer have access to. This means I am unable to login to edit this. Not being able to log in also means I am unable to request technical support regarding this. 

Loom is hostint nearly 100 videos, so cannot afford to start over.  

Tim Winard

Tim Winard@Dynaburr.com

[Brittany Soinski]

Please follow these instructions to contact support without logging in: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

[Ajay _view26_]

Hi @Tim Winard 

Sorry you’re dealing with that, especially with so many videos tied to the account. If you no longer control the old email, this is probably going to need Loom Support rather than a self-service change from inside the product. When you contact them, include the old email, the new email you want to use, your company/workspace details, and anything that helps prove ownership, because that usually speeds up verification.