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Is it normal that transcript generation takes over an hour for a short video?

Jack Kwok
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October 1, 2025
Is it normal that transcript generation takes over an hour for a short video (<25 min) ?  This interrupts my workflow.
Sometimes, transcription fails, and I have to press the regenerate transcript button and wait.  
This is frustrating.  Am I the only one experiencing this?

2 answers

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Brent Ritchie
Contributor
October 2, 2025

No it's not normal, and I've also noticed the same. Transcription is taking forever and it's removing the ability to create those AI generated bug reports. 

0 votes
Valerie Knapp
Community Champion
October 2, 2025

Hi @Jack Kwok , welcome to the Atlassian Community and thanks for your question.

I would open a ticket to Atlassian to ask about this -  https://support.atlassian.com/contact/#/ 

I have used Loom a lot but not for transcription so I would defer to them about the performance but, as you say, that sounds like a long time to wait.

Best wishes

Jack Kwok
I'm New Here
I'm New Here
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October 3, 2025

Thanks. I opened a ticket but have not heard back from them.

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