Community
Q&A
Loom
Questions
Installed Loom on Macbook Pro, yet Record geting is greyed out

Installed Loom on Macbook Pro, yet Record geting is greyed out

completed all the required settings

2 answers

0 votes

I looked through the videos in the link. There is no place for me to assign a default workspace, even though I have 2 workspaces setup. Still unable to record.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi, @Peter Feldman - navigate here: https://www.loom.com/settings/account and scroll down to Default Workspace. (You can also get her by clicking the Loom app > More > Settings > Preferences > Edit Account.)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Tnx, followed all support instructions, un/reinstalled - no change. Contacted company support.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Hi, @Peter Feldman! Did you download the Chrome App or Mac app?

I saw a similar issue regarding the account you're signed in as here.

You can also get in touch with the support team here: https://support.atlassian.com/loom/

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Installed Loom on Macbook Pro, yet Record geting is greyed out

2 answers

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events