Increased Payment Amount for Predicted Payment

[Alex Fitzgerald]

Hi there, Im using loom under the name 'The Student Roadmap', I am on the business plan for $18 usd a month and have just seen my next ill is estimated to be $51.27 USD, I added my business partner to it so shouldn't it just be $36USD, my first payment before I added him was $19.80 USD and I assumed the extra $1.80 USD was taxes. I also removed my business partner as wasn't aware of this expense. Can i have the second person fee wavered as he didn't use the application at all or if not can he be added back for no extra cost as it is the same person I would be paying for?

Thanks, Alex

[Prachi Bolar]

Hello,

Welcome to community :) 

Please reach out to Atlassian billing here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ and the team will help you further on pricing query

Thank you,

Prachi

[Kris Klima _K15t_]

Hi @Alex Fitzgerald 

Please, contact Atlassian's Billing Support - https://www.atlassian.com/company/contact/purchasing-licensing#/

Just explain the situation in your ticket.

They're fast to reply and very understanding.

I'm speaking from my personal experience with my personal site, they quickly rectified surprising charges (an app going from free to paid without notice, etc.).