I wish to cancel my subscription and delete my account

[Stephen Williams]

Why do they make this so complicated? I’ve downgraded my account to free because it won’t let me delete it. Can anyone point in the right direction?

[Viswanathan Ramachandran]

Hi @Stephen Williams 

See https://support.atlassian.com/loom/docs/delete-your-account/

If you're the only admin, then you have the answer. Contact Loom support team. 

[Tomislav Tobijas]

Hi @Stephen Williams ,

I believe you should find all the info in link Viswanathan sent, but if the system still blocks you from deleting the account, you can completely remove/deactivate Loom subscription by going to admin.atlassian.com > Billing > Manage (next to Loom subscription/entry) > Deactivate

Note that it will take some time until the subscription is fully deactivated/deleted.

If you still experience issues with it, you can reach out to the official support team via Atlassian Support: Pricing, Billing & Licensing, and they should be able to assist you.

Cheers,
Tobi