I've lost access to my Loom account after migration to Atlassian

[Antony Repin]

Hi all!

I cannot access my account anymore after recent migration to Atlassian. Atlassian said that "I cannot access that content" right after login.

How do I either have account access restored or moved my data to another one?

I already lost all my precious repos when Atlassian mangled with accounts few years ago. Now I am going to have one more shoot from it?

Thanks in advance!

[Kris Klima _K15t_ · Accepted solution]

Hi @Antony Repin 

Check this page - https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

There's a No Login contact option for contacting Atlassian.

[Antony Repin]

Thank you, @Kris Klima _K15t_ !

[Ajay _view26_]

Hi @Antony Repin 

Welcome to the community!

This is a known pain point with the Loom → Atlassian account migration. Here's what to try:

1. Check which email you're logging in with — the migration may have linked your Loom account to a different Atlassian ID. Try logging in at https://id.atlassian.com with any email addresses you may have used for Loom.
2. Contact Atlassian Support at https://support.atlassian.com — provide your original Loom email and explain the migration issue. They can look up your account and re-link it.
3. If you had a Loom workspace, the admin of that workspace may also be able to re-invite you.