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I need to cancel my account

Stacy Wilson
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 16, 2026

I need to cancel my Loom account. The Atlassian instructions provided are inaccurate. I cannot find a way to cancel my Loom account or downgrade it to a free account. Please advise asap!

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Amanda Barber
Community Champion
March 16, 2026

Hi, @Stacy Wilson - confirming you've tried to follow the steps here

If so, are you seeing an error of some kind?

If you want to reach out to support, check out the options here: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Savanah Mcdowell
April 6, 2026

Cancel account please.

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