I'm on a free trial, will the video i saved be deleted?

[Katie Leigertwood]

I have a tutoring business and I have uploaded recordings of the sessions, most are about 7 minutes long. I have the free trial and it's about to expire and I'm getting emails saying I will lose the work I've saved if I don't subscribe. Do I need to subscribe monthly to keep access to the videos I've saved on there? 

[Martin Runge · Accepted solution]

Hi @Katie Leigertwood

Welcome to the Atlassian community!

Your current work remains safe, but recording new, lengthy sessions will be limited unless you subscribe.

Your videos will remain accessible. When your Loom trial ends, your account automatically switches to the Free Plan, which allows up to 25 videos. If you have more than 25 videos, you can still view and share your existing ones, but you won't be able to record new videos until you delete some old ones or upgrade your plan.

Currently, with the Free Plan, your recordings are limited to 5 minutes. Since your sessions are 7 minutes long, you'll need to upgrade to a paid plan to keep recording videos of that length.