I had a loom account with all my business videos and its now goen how to get them back

[Steffon Lewis]

Hi I had a loom account logged in my email and how its saying I no longer have an account and all my loom videos no longer work. How can I get my account back with my videos 

[Mohanraj Thangamuthu]

Hello, Good day. I am unable to find any cloud site associated with the email address used in this thread. Please check if you could create a support request at https://support.atlassian.com/contact. 

[A A Ron Geister _Trundl_]

@Steffon Lewis ,

Hello and hope this finds you well. I know it's frustrating when you lose access to your videos and or data. 

Few questions? 

Was this email a work email you no longer have access to? Where you invited to a workspace and no longer have access to that workspace. 

There is a way to access your personal settings in the workspace and move the video's from one workspace to another. You would need access to the videos via the email that you had. 
https://support.atlassian.com/loom/docs/transfer-content-between-workspaces/

The next step would be to get Atlassian Support to assist. Can you please provide more details and I will engage the support team.