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I created a new account and the wrong person was placed as the admin. who do i fix this.

Clear Home Loans
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June 12, 2026

I cannot figure out how to change the user account admin in Loom. I have been trying to work with support and it isn't working for me. I am getting rerouted to different places and very confused. i cannot grant access. 

2 answers

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Tomislav Tobijas
Community Champion
June 12, 2026

Hey @Clear Home Loans ,

You should be able to reach out to Loom support by following these steps: Need help with your Loom account? Here’s how to contact Support (and get help faster) 🎫

Although if your Loom workspace is integrated with Atlassian, admin roles are managed through the Atlassian Administration.

  1. Go to admin.atlassian.com.

  2. Navigate to Directory > Users.

  3. Select the user and modify their product access or organization role to grant Admin privileges.

Cheers,
Tobi

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Clear Home Loans
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 12, 2026

is there a phone number for me to speak to someone that can help. i have been trying to get this to work since the AM and i am frustrated. 

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