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I cannot delete my account. How do I do that? It says "error".

Jana Danielle Tackett
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November 26, 2025

I don't need this app & I want to delete my account & the app. I keep getting emails that I cannot delete. It says "error with deleting account." How do I delete it?

 

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Kinga_Getint
Atlassian Partner
November 27, 2025

Hi @Jana Danielle Tackett 

Make sure, you're not a member of a Loom workspace not owned by you. Other thing is, if you are still an admin of a workspace, you must transfer ownership or leave the workspace first before deleting the account. 

Kinga_Getint
Atlassian Partner
November 27, 2025

You can try head to the settings - memberships, then leave every workspace you are a member of, and try again to delete. If it will not work, I think it's good to contact Loom Support directly and they would delete your account manually :) 

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