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I can't start a new video if I have sound enabled

Lester Tobias
Lester Tobias
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December 8, 2025

I can start a new video if the sound is muted, but if it isn't I get a dropdown message starting with "oops..." and offering no additional help.

 

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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 8, 2025

I'm sorry you're experiencing that- how frustrating! Please get in touch with our support team for technical assistance: https://support.atlassian.com/loom/

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