I can't get my microphone to unmute

[Michael Gauvreau]

I can't get my Dell PC microphone to unmute to record sound. Everything on the PC is turned on in "Settings".

[Benjamin]

Hi @Michael Gauvreau ,

To isolate this issue, are you able to use your microphone in other apps like a virtual call? IF so, have you tried using other Loom methods to see if the issues appears on the other method.

Methods:

Desktop App

Chrome Extension

Depending on your PC setup, there maybe a security setting that prevents apps from using your microphone or recording. Check there to make sure that the microphone is enabled for Loom.