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I am trying to add payment details but nothing I type in the boxes comes out. What is wrong?

John Thompson
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May 31, 2026

I had an email from you telling me my free trial is about expire so I clicked on when I was told to do and as put above, 

I am trying to add payment details but nothing I type in the boxes comes out. What is wrong?

 

By the way that was the first time you came clean that the trial was not free.  T expected to be given that information at the strart!

John Thompson

1 answer

0 votes
Tomislav Tobijas
Community Champion
May 31, 2026

Hey @John Thompson ,

Are you being redirected to https://admin.atlassian.com/billing/ or to some other page? 
Also, have you tried using different browsers or incognito mode to see if it will work then? 🤔

Note that you can also reach out to the Atlassian pricing and billing support team via the following channel: Atlassian Support: Pricing, Billing & Licensing
You should be able to ask about this free trial to see what happened there. 👀

Cheers,
Tobi

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