How to fix "You no longer have workspaces with this account"?

[Luke Boland]

I want to sign up with my existing account for a new billing cycle after cancelling in the past.

But every time I try to sign up, it just says "You no longer have workspaces with this account". When I press create new workspace, it just goes back to the same page.

Any help would be appreciated.

[Amanda Barber]

Hi, @Luke Boland - I think you'll need to chat with support for this issue!

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.