How to disable Loom trial subscription

[Anjana V K]

Loom application got enabled by mistake and is on a 14 day trial period. I am not able to cancel the subscription. Tried to cancel through Atlassian support, but it didnt work. Please let me know how can I cancel the subscription

[Tomislav Tobijas · Accepted solution]

Hi @Anjana V K ,

If you navigate to admin.atlassian.com > Billing and then select "Manage" next to Loom, you should be able to cancel your subscription or change the plan to, for example, Starter/free one.

Not sure if you can directly cancel the subscription when it is on trial, but you could definitely switch to a different plan. Then, once the trial expires, you should be able to cancel your subscription.

Hope this helps.

Cheers,
Tobi

[Anjana V K]

Thanks for the suggestion. Usually this works. But in my case, this option was not working. 

I raised a ticket with Atlassian support and they cancelled the subscription.