Hi, I thought there was an annual subscription paid (my employer set it up)

[Emma Holland]

Can you confirm what type of payment was originally made for my subscription as I thought it was an annual fee paid.

[Amanda Barber]

Hi, @Emma Holland - it's best to reach out to support for billing questions. You can do so from your account:

1. Sign in to your Loom account.

2. Click the “?” help button at the lower-right corner.

[Jessica]

Hi @Emma Holland

As Amanda mentioned, it would be best to open a support ticket so we can ask for more information, and you can share more information about the site there, as this is a public thread and we would like to avoid sharing information about your site here as well.

From our end, I don't see a billing cycle mentioning Annual, but we are not sure if your question is for the site e*************ce-******2.atlassian.net or another site.

With that in mind, please let us know if you can open a request where Amanda mentioned, directly from Loom, or if you can open a new ticket here directly with our billing and licensing team: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

We hope this helps!

Regards,
Jessica

[Philipp Sendek _catworkx_]

Hi @Emma Holland ,

unfortunately, here in the community we're unable to look into those kind of records. I have flagged your ticket for an Atlassian Support Engineer to look into it. They should be able to see the records and get back to you.

Greetings
Philipp