HELP! I did not create this Atlassian ccount nor order Loom! How d i delete this account?

[Royce Abshier]

I received an email this afternoon telling me Thank You for getting Loom. Until that moment, I had never heard of Loom. I Googled it and that led me to Atlassian. I want this account closed and deleted. I have already tried deleting through the account settings but it tells me that it can't be deleted due to pending actions. Please Help!

[Varun Chillamcharla]

Hi Royce,

A few things to try:

1. The "pending actions" block usually means there's an active subscription/trial tied to the account (Loom itself, in your case) that needs to be cancelled first before deletion is allowed. Check admin.atlassian.com > Billing to see if there's an active Loom subscription/trial and cancel it there first.

2. If you truly never created this account, it's possible someone signed up using your email by mistake (typo on their end) or without realizing it wasn't their own email. In that case, you can also just ignore/decline the account rather than needing to delete it immediately — but for security, it's worth changing the account password so nobody else has access, even temporarily, before you finish deleting it.

3. Once any pending subscription is cancelled, retry the account deletion via id.atlassian.com > Manage your account > Delete account.

4. If deletion still fails after that, Atlassian Support (support.atlassian.com) can manually assist, especially since this involves account security/unauthorized signup.