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Error when connecting to loom because of wrong address

Anna KIM
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January 30, 2026

Hello,

I had an account with Loom before it became merged with Atlassian.
The email of google account (my domain) changed few years ago but when merging with Atlassian, Atlanssian used my old email for login that I do not have anymore.

So the problem is I cannot login to Loom anymore. I have paid until february 7, I need it for my business and I cannot login anymore.

I tried to changed my email address on Atlassian main account (I don't know why but there I can login) but I do not recieve the confirmation email to finalize the change.

I am really helpless right now and without loom, my business get hurt !!
I wanted to send support email but I get redirect here... getting crazy.

Is there anyone who had similar issue ??

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