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Error uploading a video

Zainab Aqeel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 12, 2025

Hi guys! I am new to using Loom. I made an account because I noticed often times when applying for a Job they ask for an introductory video through Loom. I created an account today and its a free 14-day trial. I'm trying to upload my video on it (because I don't want to record a separate video for every application), but I can not find the "upload video" option in my Library. What should be my next steps? Can I access that option only for paying for the full services or do I have to record the video on Loom every time? Totally lost, please help a girl trying to land her first job out! 

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Amanda Barber
Community Champion
December 12, 2025

Hi, @Zainab Aqeel - Video uploading is only available to users on Loom's Loom's Business, Business+ AI or Enterprise plans. Uploads are not available for Business + AI Trials.

More info can be found here: https://support.atlassian.com/loom/docs/upload-or-import-videos/

Zainab Aqeel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 13, 2025

Got it! Thank you for your timely response!

Byron Holmes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 29, 2025

With all respect, what kind of trial is that? Isn't the purpose of a trial to allow people to try all features?

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