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Error uploading a video

Zainab Aqeel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 12, 2025

Hi guys! I am new to using Loom. I made an account because I noticed often times when applying for a Job they ask for an introductory video through Loom. I created an account today and its a free 14-day trial. I'm trying to upload my video on it (because I don't want to record a separate video for every application), but I can not find the "upload video" option in my Library. What should be my next steps? Can I access that option only for paying for the full services or do I have to record the video on Loom every time? Totally lost, please help a girl trying to land her first job out! 

1 answer

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Amanda Barber
Community Champion
December 12, 2025

Hi, @Zainab Aqeel - Video uploading is only available to users on Loom's Loom's Business, Business+ AI or Enterprise plans. Uploads are not available for Business + AI Trials.

More info can be found here: https://support.atlassian.com/loom/docs/upload-or-import-videos/

Zainab Aqeel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 13, 2025

Got it! Thank you for your timely response!

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