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Downgrade instructions are not working

Stacie Smith
Stacie Smith
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December 14, 2025

I am trying Loom for the first time today with the free Starter plan, and the website upgraded my plan as I was exploring. When I follow the instructions to downgrade back to free, the option is grayed out. Please help me restore the free plan.

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Brittany Soinski
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 15, 2025

Hi Stacie, 


Your plan will automatically downgrade after the trial period ends.

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Stacie Smith
Stacie Smith
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December 15, 2025

Thank you!

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shib saha
shib saha
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December 14, 2025

Hi @Stacie Smith , Reach out to atlassian support if there is no option to downgrade it by yourself. They will help you with your request. Thanks

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