Deleting My Account

[Arse Christ]

I signed up for Atlassian/Loom to try it, and now, two weeks later, want to delete my account. I'm getting this message: "User is last billing admin of a transaction account that has one or more active entitlements."

I don't have any running subscriptions I know of, and I can't submit a support ticket. This is by far the sleaziest subscription situation I've ever found myself in. What is the solution?

[Kris Klima _K15t_ · Accepted solution]

Hi @Arse Christ 

Atlassian has recently posted an article outlining how to deal with Loom / Atlassian account issues. Including how to contact Atlassian without an account.

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Nothing sleazy, but can be somewhat convoluted. Loom was acquired by Atlassian, it can be used as a standalone app or integrated with other Atlassian apps, where it's an add-on with its own subscription.

[Jack Brickey · Accepted solution]

Hi @Arse Christ , are there other users associated with the instance? If so you can make them the billing contact. I'm guessing this is possibly a free account so in order to open a support ticket to help you with this, you can choose the "billing" option. That should allow you to create a ticket and Atlassian can assist if my previous suggestions don't help.

[E R]

I am also having a problem with this and they have no way to contact support with a free account. However, when I go to delete organization, it is telling me to contact support to remove apps before I can delete the organization but then I am sent back to ask the help community. I am so frustrated with this company right now and would never pay for this service. I just want all my data wiped from their servers which I should be able to easily do and it seems like there is no way for me to do it.