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Cannot authenticate into Loom account

Athena
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February 23, 2026

I keep getting this error regardless of the email / authentication method I use. I can get into Atlassian, but get this error when trying to access Loom:

The following error happened during authentication:
« Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team. »

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Benjamin
Community Champion
March 3, 2026

Hi @Athena ,

 

Welcome! Try clearing your cache or logging into a private /incognito browser. I find sometimes this clears login issues due to previous logins stuck in some state. 

If you still issues, raise a ticket with support:

https://support.atlassian.com/contact/#/

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