Can't record a video and can't turn on microphone or camera

[Ann Ward]

Hello:

Here's a video describing my problem. Thank you for any assistance you can provide. 

[Ollie Guan]

Hi @Ann Ward ,

A few things you can check:

1. Try another browser and an incognito/private window with no extensions enabled.

2. Confirm browser permissions for the site: Camera and Microphone are set to “Allow” and not “Blocked”.

3. Check your operating system privacy settings to ensure Chrome/Edge/Firefox is allowed to use the camera and microphone.

4. Close other apps that might be using the camera (Zoom, Teams, Meet, etc.) and try again.

5. Test your camera/mic on another site (e.g. a Meet/Zoom test) to confirm they work outside Loom.

[Kris Klima _K15t_]

Oh yeah, extensions (such as content blockers) can be an issue even with simple Confluence/apps features.

[Kris Klima _K15t_]

Hi @Ann Ward 

I could not replicate the behavior... What I'd do as a first line of defense:

• Update browser and the extension.
• Check system settings to ensure both the browser and Loom have access to microphone and camera.
  

[Brittany Soinski]

Hi Ann,

Sorry to hear you're experiencing difficulty! Please open a ticket with our support team here so they can troubleshoot: https://support.atlassian.com/loom/