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Can't login - "could not authenticate with Atlassian"

Andrew Casey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 13, 2026

Hey all!  Having a whirlwind trying to login to Loom all of a sudden.

 

Getting this error:

Oh no...The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team. »

 

Of course, I can't contact support via my account because I can't login haha.  Any ideas??

1 answer

1 vote
Brittany Soinski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 13, 2026

Sorry to hear that! Please use the "no login" option outlined here to contact support:

https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Andrew Casey
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 13, 2026

Thank you!  i just sent now

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