Hey Loom Team!
Be sure to set the video privacy to "anyone with the link" and ensure that public link expiration is turned off!
https://support.atlassian.com/loom/docs/use-looms-privacy-settings/
Hello,
If your clients were able to watch the video once without logging in, they should also be able to watch it again unless you edited the video afterward or changed the access settings to add restrictions.
You can verify this by trying to open the link yourself in a private/incognito browser window.
Hope this helps !
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