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Can i please get a refund/compensation?

Alex Fitzgerald
January 19, 2026

I had a 2 user plan for business and got charged 54.88 aud, this transfers to 36.82 usd, why the 82 cents, i know its not a lot but money is money? Thanks

1 answer

0 votes
Kris Klima _K15t_
Community Champion
January 19, 2026

Hi @Alex Fitzgerald 

Please, contact Atlassian Billing Support directly https://www.atlassian.com/company/contact/purchasing-licensing#/

Note that this is a public community forum and we cannot access your account from this forum.

But the official support can.

I you log in with your Atlassian account (the billing account, ideally) the process is much smoother as the team will be able to identify your licenses immediately.

(prices on the Atlassian's pricing websites are listed without VAT, but VAT is typically charged at the point of billing)

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