Can anyone help me login im locked from my account?

[Jonathon O'Neill]

My bill for my Loom subscription fee went through in December, but every time I log in it sends me to an older account that's only on the starter plan. 

I'm using the same email the receipt was sent to but I have no idea how to find this profile now - the login and PW I've saved seems to be for the older account.

I also can't contact support because there is a gatekeeping question asking for my atlassian URL and I don't have one.

Feeling very frustrated. Can anyone please help?

[Mohanraj Thangamuthu]

Hello Jonathan, I have created a ticket with the concerned team. Our team will get back to you through email. Thanks!

[Alex Koxaras -Relational-]

Hi @Jonathon O_Neill 

I've asked for help and an Atlassian Support Engineer will review the post and respond on this thread within 2 business days.