Can anyone help me login im locked from my account?

[Jonathon O'Neill]

My bill for my Loom subscription fee went through in December, but every time I log in it sends me to an older account that's only on the starter plan. 

I'm using the same email the receipt was sent to but I have no idea how to find this profile now - the login and PW I've saved seems to be for the older account.

I also can't contact support because there is a gatekeeping question asking for my atlassian URL and I don't have one.

Feeling very frustrated. Can anyone please help?

[Mohanraj Thangamuthu]

Hello Jonathan, I have created a ticket with the concerned team. Our team will get back to you through email. Thanks!

[Alex Koxaras -Relational-]

Hi @Jonathon O_Neill 

I've asked for help and an Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[Tony Kroos]

That sounds really frustrating, especially when the subscription is active but the account isn't accessible. Hopefully someone from the Loom team can help you link the correct profile or verify the account through the payment details. Wishing you get it sorted out soon.