Business Plan Not Activated After Payment - Urgent Help Needed

[Madina]

Hello,

I recently purchased and paid for the Loom Business plan, but the plan has not been activated on my account.

Invoice: [Invoice number 133CC975-0002]

Problem: Despite successful payment, my account still shows the previous plan tier. I need immediate access to Business plan features for my team.

I urgently request assistance to resolve this billing issue and activate my Business plan as soon as possible.

Thank you for your prompt attention to this matter.

[Valerie Knapp · Accepted solution]

Hi @Madina , thanks for your post.

Please contact the Loom support for help with this. We are a troubleshooting forum for all of the Atlassian tools but we cannot intervene to help with billing or your site.

https://support.atlassian.com/loom/docs/contact-loom-support/ 

https://www.loom.com/connect/enterprise?campaign=7013i000000QYMqAAO 

Best wishes